It’s not 360 (I know it’s old but I love it)
This has happened before but I fixed it using the small hole at the side and using a broken paper clip to push the mechanism manually and I usually put a disc inside and it worked beautifully
One day when I was changing the discs, the disc tray closed and I couldn’t open it.
I used the paper clip method but I, for some reason, couldn’t find the mechanism. I swear I tried like 25 times to push it.