So today I turned on my Xbox, it told me to sign into Xbox Live. So I went to do that. But then I got a message saying, “We need the email address and password for your Microsoft account so we can check and update the security of your Xbox profile. For more info, go to Xbox.com/proofs”
I clicked continue, entered my email and password, and then I saw a screen that said “Sorry, something’s wrong with your Microsoft account. Go to [url is not allowed] for help. Code: 8015D003” So I went to the website, that didn’t help. So I looked up the code on Xbox.com, it told me 3 ways to fix my account, I did all of them and not one helped. I went to sign in on login.live.com, but when I entered my account and password, it said my sign-in is blocked,with two messages at the bottom, “Someone entered the wrong password too many times. If you signed up for this account through an organization, you might not be able to use it yet.” I haven’t used this email in a very long time, so I don’t think I failed my password too many times, or signed in through an organization. So I can only think of one thing; I’ve been hacked. I tried changing my password, because, like I said, I might have been hacked, but I cant remember what password I use for that email. So I am out of ideas of what to do. Can someone please help? I don’t want to call Microsoft for help.